Frequently Asked Questions

What is Echelon Protect?

Echelon Protect is a proactive, subscription‑based maintenance service for all types of hardscapes—pavers, natural stone, travertine, and more. We go beyond simple repairs by correcting underlying issues (base settling, joint erosion, drainage) and then keeping your surfaces in peak condition with monthly inspections, cleanings, and specialized treatments.

How does your Border‑to‑Border Warranty work?

Our industry‑leading warranty covers every inch of your hardscape—from edge restraints to joint sand—against defects in workmanship and materials, as well as the common symptoms of neglect (puddles, stains, weeds, uneven stones, etc.). As long as you remain on an active Echelon Protect plan, we’ll repair or replace any covered issue at no additional cost.

How often will a technician visit my property?

Standard plans include monthly visits to:

  • Inspect base and bedding stability

  • Apply targeted weed‑control treatments

  • Re‑sand joints and lock in polymeric sand

  • Perform any needed maintenance, or repairs covered

You can upgrade to bi‑weekly or quarterly schedules based on usage, traffic, or special event needs.

Which hardscape materials do you service?

We specialize in all popular South Florida hardscape materials, including:

  • Interlocking concrete pavers

  • Natural stone (limestone, bluestone, slate)

  • Travertine and other premium flagstones

  • Brick and cobblestone

Each client is paired with a dedicated technician trained in the unique care requirements of their specific stone type.

Why can’t I just call for repairs when something breaks?

Waiting for visible damage means you’re only treating symptoms, not causes. A small crack or pooling area often signals base erosion or joint loss underneath—which will quickly lead to shifting, staining, and more expensive repairs. Preventive maintenance catches these issues early, often doubling the lifespan of your pavers and saving you thousands.

What common hardscape problems does Echelon Protect prevent?

  • Pooling & drainage issues caused by base settling

  • Weeds, mold & mildew from joint erosion and organic debris

  • Color fading & UV damage to unsealed surfaces

  • Uneven, trip‑hazard stones from compaction and traffic stress

  • Crumbling edges & loss of joint sand under heavy loads

How do your subscription plans work?

  • No large up‑front fees: Spread the cost over affordable monthly payments

  • Flexible terms: Pause or cancel at any time with 30 days’ notice

  • Customizable frequency: Choose monthly, bi‑monthly, or quarterly visits

  • All‑inclusive: Labor, materials, sealers, and warranty coverage are built in

Do you offer support for DIY enthusiasts?

Absolutely! Even if you’re a weekend warrior, we’re happy to provide free expert advice—no purchase necessary. Submit photos or schedule a one‑off consultation, and we’ll outline the best course of action, recommend materials, or help you troubleshoot specific issues.

How do I get started?

  1. Request a Free Assessment: Fill out our contact form or call us for a no‑obligation site visit.

  2. Receive a Customized Plan: We’ll evaluate your current hardscape condition and recommend the optimal maintenance schedule.

  3. Enjoy Worry‑Free Protection: Sit back and relax as your dedicated technician keeps your hardscape looking and performing like new.

If you have any other questions, feel free to reach out at (305) 555‑1234 or Fill out our form—we’re here to help you preserve South Florida’s beauty, one paver at a time!